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Warranty & Refund policy

Warranty Period For Machine

All 3d printer except Artist D & Artist D Pro.
 

1 year warranty begins from the date you purchase your product.

If our 3D printer has quality problems within 1 years, For the first 3 months, parts replacement and shipping costs are free, after 3 months, the parts replacement are free, you only need to pay the shipping fee. Or we will provide new parts in your next order, which will save you shipping costs.

For Artist D & Artist D PRO
 

3-years warranty begins from the date you purchase your product.

If Artist D or Artist D Pro has quality problems within 3 years, For the first year, parts replacement and shipping costs are free, after first year, the parts are free, you only need to pay the shipping fee. Or we will provide new parts in your next order, which will save you shipping costs.

Warranty Period For Accessories & Filament

3 months warranty begins from the date you purchase your product.

How to get service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting us via email: support@jgmaker3d.com, or you can contact us through skype: jgmaker3d@hotmail.com. Or you can reach us through our social media platform.

Returns&Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If return happens due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.


Note: Regarding the returned printer, we do not undertake the shipping costs if it's not the printer itself problem, and if the return to China is required, we also do not undertake the tax that may occur.

 

Refunds (if applicable)
 

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Not included in warranty coverage:

1. It will be difficult to provide an effective warranty service if you can not provide a correct serial number;

 

2. The whole machine and components exceed the warranty period;

3. Equipment failure or damage caused by unauthorized modification of the equipment (private modification includes:
a) modification of the nozzle assembly;
b) modification of the machine structure;
c) use of third-party components;
d) use of third-party firmware procedures or change the original Factory firmware program, etc.);

4. Equipment failure or damage due to incorrect installation and use;

5. Equipment failure or damage caused by use in a non recommended working environment specified by this manual
(Unstable, dusty, moisture);

6. Equipment failure or damage due to improper use (beyond workload, etc.) or maintenance;

7. Equipment failure or damage due to the use of other branded components or other inferior consumables.

8.
No warranty for Product Gifts(TF card, USB cable, wrench, spatula, pliers, etc)
 

Replacement requirement

1. The appearance of the product is intact, without damage, cracks, deformation, etc.;

2. Machine is complete including all parts, tools, original box, and foam padding;

3. Provide a valid purchase invoice, product numbers should be the same. 

Crowdfunding Project

If you back our machine at crowdfunding platforms such as Kickstarter or IndieGoGo etc, since we produce our machine according to the crowdfund amount we receive, so we won't accept refund inquiry after the project is finished. We only accept returns for quality issues after you receive the machine.

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