1. Whether global free shipping or not?

Answer: It is not global free shipping .due to Express company's different charge standard in different countries, so we provide part of country free shipping. 

2. Why do I need to pay for remote area fees?

Answer: Due to Express company (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote area based their standard. So we do not know whether your address is a remote area before we get your address information . so, if your address is the remote area, need to pay remote area fees. 

3. Why my order always does not have detailed tracking information? 

Answer: after your payment is confirmed, we need 1-3 days to handle the order, then send it to Express company. Express company needs check and records, then arrange delivery . As standard, it needs 3-5 days update first tracking information . Please contact the buyer servicer if there is no information within 7 days. 

4. Why do I need to pay tax for our local Express or local customs?

Answer: if your local Express company charge your money, please ask them for the reason ? 

About customs charging fees. Every country customs has different Import and export tariff systems, if you want to avoid customs fee, please contact our service about your request. 

5. How many days will I receive my printer?

Answer: It usually take 5-15 days to receive your product after we ship out.